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A Culture of Happy

Source: virgin.com

I find it quite timely and a little bit eerie that less than an hour after I jotted down the title of this blog post, “A Culture of Happy”,…

March 7, 2014Instapulse

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Shep says “Be nice”

I was reminded of the Bobby McFerrin song “Don’t Worry, Be Happy” today when I read Shep Hyken’s customer service blog post titled A Competitive Advantage: Be Nice. It’s…

March 7, 2014Instapulse

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Do you have a delivery gap?

I find it interesting how many business owners and managers I speak with about a customer survey program assertively state “We know what our customers think about us”.  I…

March 7, 2014Instapulse

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Listen to your employees – they drive profits!

One of the key factors driving customer loyalty is employee engagement. Everyone likes to shop or make purchases at a place where the environment makes you feel appreciated, always…

March 7, 2014Instapulse

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My New Green Thumb

My daughter and I were on a mission last weekend. We had three empty planters on our deck and it was time to get our green thumbs out and…

March 7, 2014Instapulse

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Start Listening at Home [Your Employees]!

In preparing for Social HR Camp – Vancouver, I came across another great article on the American Express Open Forum website written by Julie Rains. I find it appropriately…

March 7, 2014Instapulse

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A Simple Please and Thank You, Please

I read a blog post recently and it made me think about the basics of customer service. Right from the beginning we all teach our kids manners. The basics,…

March 7, 2014Instapulse

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The Customer Feedback Loop

One key element in a successful customer feedback program is to close the loop with your customers. What does this mean? In order to actively participate in a feedback…

March 7, 2014Instapulse

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Your customers want to give you more MONEY!

What the heck are you waiting for? OK so the economy sucks and we are all looking forward to better times ahead. But if you want to benefit now,…

March 7, 2014Instapulse

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Can you afford to lose 1 in 5 customers?

One-In-Five U.S. Consumers Say Bad Customer Experience Leads Them to Switch Brands, According to Satmetrix Study Billions Spent on Advertising May Be Better Used to Improve the Customer Experience…

March 7, 2014Instapulse

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Top ways to create a culture of trust

Last week’s column touted the benefits of employers focusing on trust and value to heighten happiness, and consequently greater production in the workplace.  Studies are all well and good,…

March 7, 2014Instapulse

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Do advertisers really get it?

A good friend of mine, Steve Jones, has a terrific blog that relates Branding and Marketing topics to the music industry.   His perspectives are great and insights are…

March 7, 2014Instapulse

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“Citius, Altius, Fortius” and Customer Service!

How The Olympic Motto “Citius, Altius, Fortius = Faster, Higher, Stronger” has everything to do with great customer service and business success. Measurement and comparison is a key factor…

March 7, 2014Instapulse

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I can’t believe they said that! Are you listening to your customers?

If “I can’t believe they said that” is your reaction to a customer’s survey response, it’s time to take a step back and really listen to the feedback. But…

March 7, 2014Instapulse

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