Recent Posts
Congratulations Blinds.com
Congratulations to Blinds.com on being included in this list! We love hearing good news about our clients, especially when they are using eNPS and are being compared to one of the...
A Culture of Happy
I find it quite timely and a little bit eerie that less than an hour after I jotted down the title of this blog post, “A Culture of Happy”,...
Shep says “Be nice”
I was reminded of the Bobby McFerrin song "Don't Worry, Be Happy" today when I read Shep Hyken's customer service blog post titled A Competitive Advantage: Be Nice. It's...
Do you have a delivery gap?
I find it interesting how many business owners and managers I speak with about a customer survey program assertively state “We know what our customers think about us”. I...
Listen to your employees – they drive profits!
One of the key factors driving customer loyalty is employee engagement. Everyone likes to shop or make purchases at a place where the environment makes you feel appreciated, always...
My New Green Thumb
My daughter and I were on a mission last weekend. We had three empty planters on our deck and it was time to get our green thumbs out and...